You may choose to cancel your reservation up to 3 days prior to the first scheduled date of your move and we will be happy to refund the deposit in full. We will require both verbal & written cancellation notice. Please email your request and reason for cancellation with the following info; full name on the Order for Service, your phone number, origin/destination locations and scheduled date of the move. Email this to [email protected] and call our operations department to confirm receipt of written notice. Any last-minute cancellations made less than 2 days prior to the move date will forfeit the deposit and will NOT be refunded.